Order tracking
Aloha,
Once you place your order you will receive a email with your order confirmation. YAY!
After your order confirmation you will be receiving a email as well stating the most CURRENT turnaround time. Please keep in mind i do not count weekends. (business days only, Monday - Friday)
There is usually no communication after that to "track" your order, but once your order is ready to be shipped you will receive a email with a tracking number.
I ship using USPS & I send the confirmation once your order is completed.
As always I am available via email to answer questions.
Frequently Asked Questions
Do you allow refunds?
Unfortunately no, Bangles By Joii custom makes each order therefore there is no refunds available. However, on a case by case basis i may allow a refund in the form of store credit only. please send me a email and we can see what may be done.
I placed my order, but did not recieve a confirmation email, or any updates.
The usual answer to this question is that you did not enter your email during checkout, and would not recieve any updated or a confirmation email. Please send me a email to add one to your account to keep you updated.
OR
My confrmation email was sent to your junk folder. Simple fix, just search your spam/junk folder for Bangles By joii & usually you can find it there & mark the email as NOT SPAM for it to be moved to your inbox.
Can i change my size to my order?
Yes, as long as i have not started working on your order i am able to make the change.
IF I HAVE started working on your order, there is no way for me to change your size. Pease send a email as soon as possible for any updates.
Customer accounts & Shipping
I strongly reccomend you to make a customer account when/after placing your order so you are ble to track your order appropriately. After placing your order there is no update for the duration of the turn around time until it is ready to shi, at that time you will recieve a email with a tracking number.
Please allow 2 days for your tracking number to update! If you do not see any updates, please lt me know so i can check with USPS.